3HRC Understanding Organisations and the Role of HR

In the CIPD level 3, there is a unit on understanding organisations and the role of HR. These courses are helpful for students who already work in HR or aspire to work in this field. As a result, the assignments in this unit require students to demonstrate critical and analytical abilities and moderate knowledge of the topic. In this unit, students learn about the importance of HR departments in organisations and learn about their processes and structures. Therefore, the assessment for this unit will be based on the course’s primary objectives.

To complete the unit, students must correctly answer the questions in this assignment. Students pass or fail a unit based on their answers to the questions. As part of the assessment, most students have the option of developing their organisation or identifying one already in existence. Alternatively, the examiner can choose one organisation and evaluate the students’ understanding. The following examples illustrate assessment questions.

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There will be a new line manager starting work in your company, and you will have to prepare a brief for them. Moreover, as the manager gets ready to begin his new role, he should familiarise himself with the organisation.

Question 1: The questions in this section are derived from the first objective of the unit: learning about the purpose and operating environment of an organisation.

• What are the purposes and goals of the organisation?

Each learner is responsible for setting learning objectives specific to the company selected. Many organisations communicate their primary goal to all employees or even post it on their websites. Explain the products and services offered by the company. In addition, learners can elaborate on the company’s vision and mission statements, which usually relate to the organisation’s objectives. For an organisation to achieve its goals, its mission and vision statements must be clearly defined.

• What products and services does the company offer to its customers?

A learner should make sure that they mention all the company’s products (or services) to answer this question completely. If the organisation deals with various products, the learner will need to categorise them according to their similarity. As an example, the IT company may specialise in providing computers and software. Moreover, the company may expand into the area of communication technology. Therefore, the student should differentiate between the services and the products (selling computers and accessories differ from providing communication services). It would help to mention the target and primary markets when answering this question.

• Analyse the external factors affecting the organisation

The learner must conduct a PESTLE analysis of the identified organisation to meet this criterion.

Companies should take into consideration political factors when analysing their operational environment. Several external factors can affect an organisation, including social, economic, technological, and legal factors. Students need to analyse the external factors influencing their chosen organisation whilst remaining relevant to it.

The second question is related to the second objective of the unit. Examiners test students’ understanding of organisation structure, function, and culture.

• Analyse the organisation’s predominant structure.

The student should know how various organisational structures operate (flatarchy, matrix, functional structure, and divisional structure). The student should then describe the structure employed by the organisation in a second paragraph.

Additional points will be awarded if a flow chart is provided. To make an answer more comprehensive, students should note the structure of each department’s organisation.

• Identify the four functions of an organisation and their relationships.

As a requirement for this question, the learner must identify four functions within the organisation structure and explain how they work together to achieve organisational goals. A good example would be the importance of constant communication within the system to achieve the desired outcome. Integrating the four functions is essential both because of the challenges and the benefits.

• What is the organisation’s culture?

Before learners can demonstrate an understanding of organisational culture, they need to define it. Furthermore, the role of organisational culture theories in understanding the relationship between an organisation and a culture is crucial. Moreover, the answer should explain the disadvantages and advantages of the culture used within the organisation. As a final step, students can describe the impact of the company’s culture on its operations.

Questions in the third section focus on HR’s role in the organisation.

• Examine three ways in which HR contributes to organisational success

This question requires the student to understand HR’s three primary functions fully. The Human Resources department trains and develops employees, recruits talent, and implements policies and procedures for organisations. Hence, answers should focus on the activities of the chosen organisation. Additionally, learners should be able to relate each function/role to the organisation’s activities.

• Describe how HR supports line managers

Human resources are primarily responsible for providing support to the entire workforce. Besides grievance procedures, HR can assist managers with disciplinary matters. They are also in charge of implementing policies and legislation. When policies and regulations are not followed, companies may incur unnecessary costs and waste time due to tribunals and other court processes.

Assessment Criteria

Students will be required to write a 1500-2500 word report (+/- 10%) on all or one of the questions. Critically and informally analysing academic concepts, professional practices, and theories is crucial to an excellent final report. References should be made using the Harvard style of referencing, and a bibliography will be provided when needed. Bibliographies are not included in the word count of the paper.

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