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As a manager, it is essential to identify organisational targets relevant to the team. Organisational targets should be aligned with an organisation’s objectives and vision and specific, measurable, achievable, relevant, and time-bound (Simpson et al., 2020). A manager needs to involve the team in the process of setting targets. This creates a sense of ownership and commitment to achieving the goals. The targets and benefits of achieving them should also be communicated clearly to the team. For example, as a manager at Sonny’s Store restaurant, I aim to increase customer satisfaction ratings by 10% within six months.
ing to Ishak, Fong, and Shin (2019), measurable objectives are critical in tracking progress and success. The team should establish key performance indicators (KPIs) to measure progress towards achieving the targets. Achievable objectives should be challenging but realistic, and the team should have the necessary resources, skills, and support to achieve them. Time-bound objectives provide a clear timeline for achieving the targets. Use the technique to plan to achieve the objectives. According to Kabeyi (2019), Effective planning involves setting priorities, allocating resources, and identifying the actions required to achieve the objectives. By using effective planning techniques such as Gantt chart, planning tools quality checks and standards, the team can plan effectively to achieve the organisational targets. A Gantt chart is a bar chart that displays a project schedule. It is an effective tool that helps managers to plan, schedule and monitor their progress towards achieving organisational objectives. By breaking down organisational objectives into smaller tasks and assigning a timeline to each task, managers can create a visual representation of the entire project. For example, to increase customer satisfaction ratings by 10%, as a manager at Sonny restaurant, I will conduct a customer satisfaction survey through a feedback form and online survey. Once I have the results, I will analyse the data to identify areas where customers are not satisfied, ...
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